Returns and Exchanges
Due to Size, Color, Fit, or Other Preferences
We offer 30-day return and exchange policies on all Frames, Sunglasses, and Contacts. (See details below).
See our How To Return or Exchange an Item below for more information on how to return your product.
|30-Day Exchange Policy||30-Day Return Policy|
Eyeglass Frames Only
|Eyewear with Custom-Made Lenses (Prescription or Non-Prescription)||
*1. If the value of the exchanged item is more than the value of the originally purchased item, the customer will be charged the price difference. If the value of the exchanged item is lower than the value of the originally purchased item, the customer will receive a credit for the price difference on his/her credit card. 2. Customers wishing to exchange their purchase can choose to receive store credit instead of product. 3. One exchange per item. CoolEyes.com reserves the right to limit the number of returns and/or exchanges at any time.
**Prescription lenses are custom-made and cannot be resold, therefore we don't apply full credit on returns and exchanges. Lens fee applies.
Questions? Concerns? Please email firstname.lastname@example.org